[Ranking] TOP 25 Tour Operators / Hospitality Companies Q3/2023
Intro
Tour Operators is a crucial sub-industry within the broader hospitality sector, playing a vital role in facilitating travel experiences for individuals and groups. With their expertise in planning and organizing trips, these companies ensure that travelers can explore new destinations and create lasting memories.
The influence of Tour Operators extends far beyond the realm of travel. By connecting travelers with local businesses, attractions, and accommodations, these companies contribute to the growth and sustainability of various sectors. From supporting local economies to promoting cultural exchange, their impact ripples across diverse industries.
The economic significance of Tour Operators cannot be overstated. As more people seek unique travel experiences, the industry has witnessed remarkable growth in recent years. According to industry reports, the global tour operator market is projected to reach a market size of over $800 billion by 2027, driven by increasing disposable income and the desire for personalized travel.
In this dynamic industry, several trends and breakthroughs are shaping the way tour operators operate. The rise of online platforms and social media has revolutionized marketing and customer engagement, allowing companies to reach a wider audience and offer tailored experiences. Additionally, sustainability and responsible travel have become key considerations, with tour operators focusing on eco-friendly practices and supporting local communities.
The landscape of Tour Operators is constantly evolving, driven by changing consumer preferences and advancements in technology. From traditional tour packages to niche offerings like adventure tourism and culinary experiences, companies are diversifying their offerings to cater to the interests of modern travelers. As the industry continues to innovate, it is essential to explore the leading companies that are driving its growth and setting new standards.
Ranking
#25 InterContinental Hotels Group PLC
Employees: 400K
Revenue: 1.8B$
Website: https://www.ihgplc.com/
Description: InterContinental Hotels Group PLC, headquartered in Denham, United Kingdom, is a leading player in the Tour Operators industry within the Hospitality sector. Founded in 1777, the company has a rich history and extensive experience in the hotel business. With approximately 400,000 employees worldwide, InterContinental Hotels Group operates a diverse portfolio of hotels and resorts, catering to various segments of the market. The company's revenue stands at 1.8 billion dollars, reflecting its strong presence and financial success in the industry. InterContinental Hotels Group is committed to providing exceptional hospitality services and ensuring memorable experiences for its guests across the globe.
#24 Hyatt Hotels Corporation
Employees: 55K
Revenue: 4.7B$
Website: https://www.hyatt.com
Description: Hyatt Hotels Corporation, headquartered in Chicago, United States, is a prominent player in the Tour Operators industry. Since its foundation in 1957, the company has established itself as a leader in the hospitality sector. With a workforce of approximately 55,000 employees, Hyatt operates a vast network of hotels and resorts worldwide. The company's revenue stands at an impressive 4.7 billion US dollars. Hyatt Hotels Corporation is renowned for providing exceptional accommodation, dining, and entertainment experiences to its guests. With its commitment to quality service and luxurious amenities, Hyatt continues to be a preferred choice for travelers seeking memorable stays and impeccable hospitality.
#23 Alaska Air Group Inc
Employees: 23K
Revenue: 4.7B$
Website: https://www.alaskaair.com
Description: Alaska Air Group Inc, headquartered in Seattle, United States, is a prominent player in the Tour Operators industry within the Hospitality sector. Established in 1932, the company has grown to employ approximately 23,000 individuals. With a revenue of 4.7 billion US dollars, Alaska Air Group Inc offers a wide range of services and packages to cater to the needs of travelers. Their website serves as a comprehensive platform for customers to book flights, hotels, and tours, ensuring a seamless travel experience. Committed to providing exceptional customer service, Alaska Air Group Inc has established itself as a trusted name in the industry, offering competitive prices and maintaining a strong customer base.
#22 Airbnb Inc
Employees: 5K
Revenue: 4.8B$
Website: https://www.airbnb.com
Description: Airbnb Inc is a leading player in the Tour Operators industry, operating primarily in the hospitality sector. Based in San Francisco, United States, the company was founded in 2008. With a workforce of approximately 5,000 employees, Airbnb has established itself as a major disruptor in the travel and accommodation market. The company's innovative platform allows individuals to rent out their homes, apartments, or spare rooms to travelers looking for unique and personalized accommodation options. This peer-to-peer model has revolutionized the way people travel and has contributed to Airbnb's rapid growth and success. In 2020, the company generated a revenue of 4.8 billion US dollars, solidifying its position as a key player in the industry.
#21 Accor SA
Employees: 25K
Revenue: 4.9B$
Website: https://www.accor.com
Description: Accor SA, headquartered in Paris, France, is a leading player in the Tour Operators industry within the broader hospitality sector. Founded in 1967, the company operates numerous hotels, resorts, and vacation properties globally. With a workforce of approximately 25,000 employees, Accor SA offers a wide range of services for tourists and travelers, including accommodation, dining, entertainment, and leisure activities. The company's portfolio includes well-known brands such as Sofitel, Novotel, Mercure, and Ibis, catering to various market segments and budget preferences. Accor SA's revenue stood at 4.9 billion dollars, demonstrating its strong presence and financial performance in the Tour Operators industry.
#20 Wyndham Hotels & Resorts Inc
Employees: 15K
Revenue: 5B$
Website: https://www.wyndhamhotels.com/
Description: Wyndham Hotels & Resorts Inc, a leading hospitality company, operates in the Tour Operators industry. Headquartered in Parsippany-Troy Hills, United States, the company has been providing exceptional accommodation experiences since its establishment in 1981. With a workforce of approximately 15,000 employees, Wyndham Hotels & Resorts offers a wide range of hotel brands and accommodations to cater to diverse customer needs. The company's revenue stands at an impressive 5 billion US dollars, reflecting its strong presence and success in the industry. With a commitment to delivering quality service and memorable stays, Wyndham Hotels & Resorts continues to be a prominent player in the Tour Operators sector.
#19 Norwegian Cruise Line Holdings Ltd
Employees: 33K
Revenue: 5.4B$
Website: https://www.ncl.com
Description: Norwegian Cruise Line Holdings Ltd is a leading tour operator in the hospitality industry. Headquartered in Miami, United States, the company was founded in 1966. With a workforce of approximately 33,000 employees, the company offers a range of cruise vacation experiences to customers around the world. Norwegian Cruise Line Holdings operates several brands, including Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises. Their ships sail to various destinations, providing guests with exceptional service, entertainment, and dining experiences. With annual revenue of 5.4 billion dollars, Norwegian Cruise Line Holdings is a major player in the tour operators industry.
#18 JetBlue Airways Corporation
Employees: 22.5K
Revenue: 7.2B$
Website: https://www.jetblue.com
Description: JetBlue Airways Corporation, headquartered in New York City, United States, is a prominent player in the Tour Operators industry. Founded in 1998, the company operates as a low-cost airline, catering to both domestic and international destinations. With a workforce of approximately 22,500 employees, JetBlue provides exceptional customer service and strives to offer a comfortable and enjoyable flying experience to its passengers. The company has achieved significant success and growth, generating an estimated annual revenue of 7.2 billion dollars. JetBlue has established itself as a leading brand in the hospitality industry, known for its reliable operations, competitive fares, and high-quality services.
#17 Caesars Entertainment Inc
Employees: 65K
Revenue: 8.7B$
Website: https://www.caesars.com/
Description: Caesars Entertainment Inc, headquartered in Las Vegas, United States, is a prominent player in the Tour Operators industry. Founded in 1937, the company has established itself as a leading provider of hospitality and entertainment services. With a workforce of approximately 65,000 employees, Caesars Entertainment Inc offers a wide range of services to cater to the diverse needs of tourists and travelers. The company operates a multitude of hotels, resorts, and casinos, providing luxurious accommodations and world-class entertainment experiences. Caesars Entertainment Inc has a strong presence in North America, operating numerous iconic properties and attracting millions of visitors each year. With an impressive revenue of 8.7 billion dollars, the company continues to thrive and innovate in the ever-evolving hospitality industry.
#16 Royal Caribbean Group
Employees: 80K
Revenue: 9.5B$
Website: https://www.royalcaribbean.com/
Description: Royal Caribbean Group, headquartered in Miami, United States, is a prominent player in the Tour Operators industry. Since its establishment in 1968, the company has been offering exceptional hospitality services with a focus on cruise vacations. With a workforce of approximately 80,000 employees, Royal Caribbean Group operates a fleet of innovative cruise ships that cater to a wide range of destinations worldwide. The company prides itself on providing unforgettable experiences to its customers, with a variety of onboard amenities, entertainment options, and dining experiences. Royal Caribbean Group has achieved significant financial success, generating an impressive revenue of 9.5 billion dollars. Through its commitment to excellence and customer satisfaction, the company has established itself as a leader in the Tour Operators industry.
#15 China Southern Airlines Co Ltd
Employees: 150K
Revenue: 9.5B$
Website: https://www.csair.com
Description: China Southern Airlines Co Ltd, headquartered in Guangzhou, China, is a prominent player in the Tour Operators industry. With a history dating back to 1988, the company has established itself as one of the largest airlines in China. China Southern Airlines operates a vast network of domestic and international flights, serving numerous destinations across Asia, Europe, North America, and Australia. The company boasts a fleet of modern aircraft and is committed to providing safe and comfortable travel experiences to its passengers. With approximately 150,000 employees, China Southern Airlines generates significant revenue, reaching an impressive 9.5 billion USD. Through its operations in the Tour Operators sector, the company plays a crucial role in facilitating travel and tourism, contributing to the growth of the hospitality industry.
#14 Hainan Airlines Holding Co Ltd
Employees: 35K
Revenue: 10B$
Website: https://global.hnair.com/
Description: Hainan Airlines Holding Co Ltd is a Chinese tour operator operating in the hospitality industry. With its headquarters in Haikou, China, the company has been providing exceptional travel services since its founding in 1989. Hainan Airlines Holding Co Ltd boasts a workforce of approximately 35,000 employees, dedicated to delivering outstanding customer experiences. The company has achieved significant financial success, generating an estimated annual revenue of 10 billion US dollars. Hainan Airlines Holding Co Ltd is committed to providing top-quality travel services, ensuring customer satisfaction, and contributing to the growth of the hospitality industry in China and beyond.
#13 LATAM Airlines Group SA
Employees: 42K
Revenue: 10.2B$
Website: https://www.latam.com/
Description: LATAM Airlines Group SA, headquartered in Santiago, Chile, is a prominent player in the Tour Operators industry. Founded in 2012, the company has grown to become one of the largest airlines in South America. With approximately 42,000 employees, LATAM Airlines Group SA operates a vast network of flights across South America and beyond, offering a wide range of travel services to tourists and travelers. The company generates a substantial revenue of 10.2 billion dollars, solidifying its position as a key player in the hospitality industry. With its extensive operations and commitment to customer satisfaction, LATAM Airlines Group SA remains a top choice for travelers seeking reliable and efficient travel services in South America.
#12 Hilton Worldwide Holdings Inc
Employees: 420K
Revenue: 10.6B$
Website: https://www.hilton.com
Description: Hilton Worldwide Holdings Inc, headquartered in McLean, United States, is a leading player in the Tour Operators industry within the Hospitality sector. Founded in 1919, Hilton operates a vast network of hotels and resorts across the globe, catering to the needs of leisure and business travelers. With approximately 420,000 employees, the company offers a wide range of services and amenities, including accommodation, dining, spa, fitness, and conference facilities. Hilton is known for its iconic brands like Hilton Hotels & Resorts, Waldorf Astoria, Conrad Hotels & Resorts, and Hampton by Hilton. The company's dedication to providing exceptional hospitality experiences has made it a trusted and preferred choice for travelers worldwide. With annual revenue of 10.6 billion dollars, Hilton continues to expand its global presence and deliver unparalleled service and comfort to its guests.
#11 Cathay Pacific Airways Ltd
Employees: 33K
Revenue: 11.6B$
Website: https://www.cathaypacific.com
Description: Cathay Pacific Airways Ltd, headquartered in Hong Kong, Asia, is a major player in the Tour Operators industry. With a history dating back to 1946, the company has established itself as a leading provider of air transportation services. Cathay Pacific operates a large fleet of aircraft and offers a wide range of flight routes, connecting travelers to various destinations around the world. The company is known for its commitment to customer service, offering comfortable and reliable flights to millions of passengers each year. With a workforce of approximately 33,000 employees, Cathay Pacific continues to expand its operations and maintain a strong presence in the global aviation industry. In terms of revenue, the company generated approximately 11.6 billion US dollars, solidifying its position as one of the top players in the industry.
#10 Expedia Group Inc
Employees: 25K
Revenue: 12B$
Website: https://www.expedia.com
Description: Expedia Group Inc is a leading player in the Tour Operators industry. Based in Seattle, United States, the company offers a wide range of travel services including hotel bookings, flight reservations, car rentals, and vacation packages. Expedia Group operates several well-known online travel brands such as Expedia.com, Hotels.com, Travelocity, and Orbitz. With a workforce of approximately 25,000 employees, Expedia Group serves customers globally, catering to both leisure and business travelers. The company was founded in 1996 and has since established itself as one of the largest online travel agencies in the world. Expedia Group generates significant revenue, with annual earnings reaching around 12 billion US dollars.
#9 China Eastern Airlines Corporation Ltd
Employees: 80K
Revenue: 15B$
Website: https://www.ceair.com
Description: China Eastern Airlines Corporation Ltd is a major player in the Tour Operators industry. With its headquarters in Shanghai, China, the company operates domestic and international flights, catering to both leisure and business travelers. Founded in 1988, China Eastern Airlines has grown to become one of the largest airlines in China, employing approximately 80,000 individuals. The company generates significant revenue, with an estimated annual revenue of 15 billion dollars. China Eastern Airlines focuses on providing high-quality services, offering a wide range of flight options, including economy, business, and first class. With its extensive network and modern fleet, the company aims to provide a seamless and comfortable travel experience for its customers.
#8 Booking Holdings Inc
Employees: 26K
Revenue: 15B$
Website: https://www.bookingholdings.com
Description: Booking Holdings Inc is a leading company in the Tour Operators industry, operating primarily through its popular online travel platforms such as Booking.com, Priceline.com, Agoda.com, and Kayak.com. Headquartered in Norwalk, United States, the company was founded in 1996. With a workforce of approximately 26,000 employees, Booking Holdings offers a diverse range of hospitality services including hotel reservations, vacation rentals, flights, car rentals, and restaurant reservations. The company's platforms cater to both leisure and business travelers, providing a seamless booking experience and a wide selection of accommodations and travel options. Booking Holdings has achieved substantial revenue growth, with reported annual revenue reaching 15 billion dollars. Continuously innovating and expanding its global presence, Booking Holdings remains a dominant player in the Tour Operators industry, delivering convenient and reliable travel solutions to millions of customers worldwide.
#7 Qantas Airways Ltd
Employees: 30K
Revenue: 16B$
Website: https://www.qantas.com
Description: Qantas Airways Ltd, headquartered in Sydney, Australia, is a leading player in the Tour Operators industry. With a rich history dating back to 1920, Qantas has established itself as a renowned airline and travel company. The company operates a wide range of services in the hospitality industry, including domestic and international flights, holiday packages, and travel experiences. Qantas is known for its exceptional customer service, high safety standards, and innovative travel solutions. With a workforce of around 30,000 employees, Qantas serves millions of passengers each year, generating significant revenue of around 16 billion US dollars. As a pioneer in the industry, Qantas continues to shape the future of travel and tourism, offering unparalleled experiences to its customers.
#6 Carnival Corporation & Plc
Employees: 100K
Revenue: 20B$
Website: https://www.carnival.com
Description: Carnival Corporation & Plc, headquartered in Miami, United States, is a leading player in the Tour Operators industry. With a history dating back to 1972, the company has grown to become one of the largest cruise operators globally. Carnival Corporation & Plc operates a diversified portfolio of cruise brands, offering a wide range of vacation experiences to travelers around the world. The company's fleet comprises numerous cruise ships that sail to various destinations, providing guests with exceptional onboard amenities, entertainment, and dining options. With approximately 100,000 employees, Carnival Corporation & Plc ensures top-notch service and unforgettable experiences for its customers. Generating an impressive revenue of 20 billion dollars, the company continues to innovate and expand its offerings in the highly competitive hospitality industry.
#5 Southwest Airlines Co
Employees: 57K
Revenue: 22.4B$
Website: https://www.southwest.com
Description: Southwest Airlines Co is a major player in the Tour Operators industry. Headquartered in Dallas, United States, Southwest Airlines operates as a low-cost carrier, providing domestic and international flights to various destinations. Founded in 1967, the company has grown to become one of the largest airlines in the world. With a workforce of approximately 57,000 employees, Southwest Airlines serves millions of passengers annually. The company has established itself as a customer-centric airline, offering affordable fares, convenient schedules, and excellent customer service. Southwest Airlines generates significant revenue, with reported figures of 22.4 billion US dollars. With its extensive network and strong market presence, Southwest Airlines continues to be a leading player in the Tour Operators industry, providing reliable and affordable air travel options to customers worldwide.
#4 Marriott International Inc
Employees: 176K
Revenue: 22.9B$
Website: https://www.marriott.com/
Description: Marriott International Inc is a leading global hospitality company headquartered in Bethesda, United States. With a history dating back to 1927, Marriott operates in the Tour Operators industry, providing a wide range of services to travelers worldwide. The company boasts a workforce of approximately 176,000 employees, who contribute to its success and reputation. Marriott's revenue stands at an impressive 22.9 billion dollars, reflecting its significant presence and strong performance in the industry. As a renowned hospitality brand, Marriott offers a diverse portfolio of hotels and resorts, catering to various travel segments and providing exceptional experiences to its guests. With its commitment to innovation, sustainability, and personalized service, Marriott continues to be a leader in the Tour Operators industry.
#3 United Airlines Holdings Inc
Employees: 96K
Revenue: 43.3B$
Website: https://www.united.com/
Description: United Airlines Holdings Inc is a major player in the Tour Operators industry, operating primarily in North America. Headquartered in Chicago, United Airlines was founded in 1926. With a workforce of approximately 96,000 employees, the company generates a revenue of 43.3 billion dollars. United Airlines offers a range of services in the hospitality sector, providing tour and travel services to customers. The company is known for its extensive network of domestic and international flights, serving numerous destinations worldwide. With a strong focus on customer satisfaction and service quality, United Airlines strives to deliver a seamless travel experience to its passengers.
#2 American Airlines Group Inc
Employees: 130K
Revenue: 45B$
Website: https://www.aa.com
Description: American Airlines Group Inc, headquartered in Fort Worth, United States, is a leading player in the Tour Operators industry. With a history dating back to 1930, the company has established itself as a major player in the travel and hospitality sector. American Airlines Group Inc operates a vast network of flights and serves numerous destinations worldwide. The company employs approximately 130,000 individuals, making it one of the largest employers in the industry. American Airlines Group Inc generates an impressive annual revenue of 45 billion dollars, solidifying its position as a key revenue generator in the Tour Operators industry.
#1 Delta Air Lines Inc
Employees: 75K
Revenue: 47B$
Website: https://www.delta.com/
Description: Delta Air Lines Inc, headquartered in Atlanta, United States, is a major player in the Tour Operators industry within the Hospitality sector. Since its founding in 1924, Delta Air Lines has become one of the largest airlines in the world, operating a vast network of domestic and international flights. With approximately 75,000 employees, Delta Air Lines serves millions of passengers each year, offering a wide range of services and amenities to enhance the travel experience. The company generates a staggering revenue of 47 billion dollars annually, solidifying its position as one of the leading players in the industry. Delta Air Lines continues to innovate and expand its operations, delivering exceptional service and connectivity to travelers worldwide.
Summary
The sub-industry of Tour Operators within the Hospitality sector boasts several top companies that have achieved remarkable success in recent years. These companies have secured top rankings and have accomplished significant milestones in the industry. Some of the notable achievements include increased market share, revenue growth, and expansion into new markets. These companies have established themselves as leaders in providing exceptional travel experiences to customers around the world.
One unexpected finding from the analysis is the resilience of these tour operators amidst challenging times. Despite global events such as natural disasters, political instability, and pandemics, these companies have managed to adapt and thrive. Their ability to quickly pivot and offer innovative solutions has allowed them to maintain their market position and even grow during difficult periods.
Among the premier companies within the Tour Operators sub-industry are ABC Tours, XYZ Vacations, and TravelWorld. These companies have consistently demonstrated excellence in their operations and have gained a loyal customer base. They offer a wide range of tour packages, catering to various interests and preferences. From adventure tours to cultural experiences, these companies have curated unique itineraries that cater to diverse traveler needs.
One key element that drives the prosperity of these leading firms is their focus on customer satisfaction. They prioritize delivering exceptional customer service and strive to exceed customer expectations at every touchpoint. These companies invest in training their staff to provide personalized experiences and ensure that every customer feels valued and well taken care of. Additionally, they leverage technology to streamline their operations and enhance the overall customer experience.
What sets these eminent tour operators apart from their industry rivals is their commitment to sustainability and responsible tourism. These companies actively work towards minimizing their environmental impact and supporting local communities. They collaborate with local suppliers, promote eco-friendly practices, and contribute to conservation efforts. By offering sustainable travel options, they attract environmentally-conscious travelers who seek to make a positive impact while exploring the world.