[Ranking] TOP 25 Hospitality Technology / Hospitality Companies Q3/2023
Intro
Hospitality Technology is a vital sub-industry within the broader realm of Hospitality. With the rapid advancement of technology, this industry plays a crucial role in enhancing the guest experience and improving operational efficiency for hotels, resorts, restaurants, and other hospitality establishments.
The influence of Hospitality Technology extends far beyond its immediate sector, as it has a significant impact on various industries such as travel, tourism, and event management. This interconnectedness creates a ripple effect that drives innovation and growth across multiple sectors of the economy.
In recent years, the economic magnitude of the Hospitality Technology industry has grown exponentially. As more businesses recognize the importance of adopting tech-driven solutions, the market size continues to expand, and the industry's upward trajectory shows no signs of slowing down.
The industry is currently witnessing several trends and breakthroughs that are shaping its future. One such trend is the rise of mobile technology, which allows guests to have seamless experiences through mobile check-ins, room controls, and personalized services. Additionally, the integration of artificial intelligence and data analytics is revolutionizing operations and enabling businesses to make data-driven decisions.
The landscape of Hospitality Technology is ever-evolving, driven by the constant need to adapt to changing consumer expectations and technological advancements. This dynamic environment sets the stage for exploration and analysis of the top companies within the industry, as they continually strive to push boundaries and redefine the guest experience.
Ranking
#25 TripAdvisor
Employees: 3.2K
Revenue: 1B$
Website: https://www.tripadvisor.com
Description: TripAdvisor, headquartered in Needham, United States, is a leading company in the Hospitality Technology industry. Founded in 2000, TripAdvisor operates a popular travel website that provides information and reviews of hotels, restaurants, attractions, and other travel-related businesses. With a workforce of approximately 3.2 thousand employees, the company generates revenue of 1 billion dollars. TripAdvisor's platform allows travelers to plan and book trips, explore destinations, and share their experiences with a global community. Through its innovative technology solutions, TripAdvisor plays a vital role in connecting travelers with the best hospitality options worldwide.
#24 Travelport Worldwide
Employees: 3K
Revenue: 1B$
Website: https://www.travelport.com
Description: Travelport Worldwide is a leading technology company in the hospitality industry. Based in Atlanta, United States, Travelport offers innovative solutions and services that help businesses in the hospitality sector optimize their operations and enhance the overall travel experience for their customers. With a team of approximately 3,000 employees, Travelport leverages its advanced technology platforms to provide comprehensive travel distribution, payment, and data management solutions to hotels, airlines, travel agencies, and other hospitality providers. The company was founded in 2006 and has since established itself as a key player in the global hospitality technology market. With annual revenues of 1 billion dollars, Travelport continues to drive innovation and shape the future of the hospitality industry.
#23 Choice Hotels International
Employees: 1.6K
Revenue: 1.1B$
Website: https://www.choicehotels.com/
Description: Choice Hotels International, headquartered in Rockville, United States, is a leading player in the Hospitality Technology industry. Founded in 1939, the company has grown to employ approximately 1.6 thousand people. With a revenue of 1.1 billion dollars, Choice Hotels International operates a portfolio of brands offering a range of accommodations, including upscale, midscale, and economy hotels. The company utilizes innovative hospitality technology solutions to enhance the guest experience and streamline operations for hotel owners and operators. Through its website, customers can easily book their stay at one of Choice Hotels International's many locations around the world.
#22 Grubhub
Employees: 3.2K
Revenue: 1.3B$
Website: https://www.grubhub.com
Description: Grubhub is a leading player in the Hospitality Technology industry, specifically focusing on online food delivery and pick-up services. Headquartered in Chicago, United States, Grubhub operates primarily in North America. Founded in 2004, the company has grown to employ approximately 3.2 thousand employees. Grubhub's platform connects hungry customers with a wide range of local restaurants, providing them with a convenient and efficient way to order food. Through their website and mobile app, users can browse menus, place orders, and track deliveries. Grubhub generates revenue through commissions on orders, delivery fees, and advertising partnerships with restaurants. With an annual revenue of approximately 1.3 billion dollars, Grubhub continues to be a prominent player in the digital food delivery market.
#21 American Express Global Business Travel
Employees: 15K
Revenue: 2.5B$
Website: https://www.amexglobalbusinesstravel.com/
Description: American Express Global Business Travel is a leading player in the Hospitality Technology industry. Headquartered in New York City, United States, the company has been operating since 1915. With a workforce of approximately 15,000 employees, the company provides innovative technology solutions and services to the hospitality sector. Their expertise lies in offering comprehensive travel management services, expense management solutions, and cutting-edge digital tools to enhance efficiency and streamline operations for hotels, resorts, and other hospitality businesses. American Express Global Business Travel has established itself as a trusted partner for the industry, driving growth and delivering exceptional customer experiences. With a revenue of 2.5 billion dollars, the company continues to lead the way in hospitality technology innovation and support.
#20 InterContinental Hotels Group
Employees: 9.4K
Revenue: 2.9B$
Website: https://www.ihg.com
Description: InterContinental Hotels Group (IHG) is a leading hospitality technology company based in Denham, United Kingdom. Established in 1777, IHG operates in the Hospitality industry, offering a range of services and solutions to hotels and resorts worldwide. With a workforce of approximately 9,400 employees, IHG is dedicated to providing innovative technology solutions to enhance the guest experience and streamline hotel operations. The company's revenue reached 2.9 billion dollars, reflecting its strong presence and success in the industry. Through its website, https://www.ihg.com, IHG offers a comprehensive platform for hotel bookings and access to its portfolio of renowned hotel brands, ensuring a seamless and convenient experience for travelers.
#19 DoorDash
Employees: 5K
Revenue: 2.9B$
Website: https://www.doordash.com
Description: DoorDash is a leading hospitality technology company based in San Francisco, United States. Founded in 2013, the company has grown rapidly to become a major player in the food delivery industry. With a workforce of 5,000 employees, DoorDash operates a user-friendly online platform that connects customers with local restaurants, allowing them to order food for delivery or pickup. The company's revenue has reached an impressive 2.9 billion dollars, highlighting its strong market presence and success in the competitive hospitality technology sector.
#18 Lyft
Employees: 5.5K
Revenue: 3.6B$
Website: https://www.lyft.com
Description: Lyft is a leading ride-sharing company that operates in the Hospitality Technology industry. Headquartered in San Francisco, United States, Lyft was founded in 2012. With a workforce of approximately 5.5 thousand employees, Lyft has established itself as a major player in the industry. The company generates a revenue of around 3.6 billion dollars. Lyft's platform provides on-demand transportation services to customers, offering convenient and reliable rides to various destinations. By leveraging innovative technology, Lyft has revolutionized the way people travel, enhancing the hospitality experience for both individuals and businesses.
#17 Accor Hotels
Employees: 30K
Revenue: 4.1B$
Website: https://www.accor.com/en
Description: Accor Hotels, headquartered in Paris, France, is a prominent player in the hospitality technology industry. With a history dating back to 1967, the company has established itself as a leading provider of innovative technology solutions for the hospitality sector. Accor Hotels employs approximately 30,000 individuals globally, who work tirelessly to develop cutting-edge technologies that enhance the guest experience and optimize hotel operations. The company's revenue stands at an impressive 4.1 billion US dollars, a testament to its strong market presence and successful business strategies. Accor Hotels continues to be a driving force in the hospitality technology industry, constantly pushing the boundaries of innovation and setting new industry standards.
#16 CWT
Employees: 18K
Revenue: 4.2B$
Website: https://www.cwt.com
Description: CWT is a leading provider of hospitality technology solutions, specializing in the development and implementation of innovative software and systems for the hospitality industry. Headquartered in New York City, United States, CWT has been in operation since 1994. With a workforce of approximately 18,000 employees, CWT offers a wide range of technology solutions tailored to the unique needs of hotels, resorts, and other hospitality establishments. From property management systems to online booking platforms, CWT's cutting-edge technologies enable seamless operations, efficient guest management, and enhanced guest experiences. The company's revenue stands at 4.2 billion US dollars, reflecting its strong position in the hospitality technology market.
#15 Amadeus IT Group
Employees: 17K
Revenue: 4.3B$
Website: https://www.amadeus-hospitality.com/
Description: Amadeus IT Group, headquartered in Madrid, Spain, is a leading player in the Hospitality Technology industry. Since its founding in 1987, the company has established itself as a key provider of innovative technology solutions for the hospitality sector. With a workforce of around 17,000 employees, Amadeus IT Group offers a wide range of software and IT services tailored to the unique needs of hotels, resorts, and other hospitality businesses. Their solutions encompass reservation systems, property management systems, revenue management, and distribution tools, enabling hotels to streamline operations, enhance guest experiences, and drive revenue growth. Amadeus IT Group has achieved significant success in the industry, generating an impressive revenue of 4.3 billion dollars. With its commitment to technological advancement and customer satisfaction, the company continues to play a pivotal role in shaping the future of hospitality technology.
#14 Wyndham Destinations
Employees: 25K
Revenue: 4.5B$
Website: https://www.wyndhamdestinations.com/
Description: Wyndham Destinations, headquartered in Orlando, United States, is a major player in the Hospitality Technology industry. With a strong presence in North America, the company operates a wide range of hospitality technology solutions for the hospitality sector. Since its founding in 1990, Wyndham Destinations has grown to become a leading provider of innovative technology solutions that enhance guest experiences, streamline operations, and drive revenue growth for hotels, resorts, and vacation rental properties. With a workforce of approximately 25,000 employees, the company is dedicated to delivering exceptional service and cutting-edge technology solutions to its clients. In 2020, Wyndham Destinations reported a revenue of 4.5 billion dollars, solidifying its position as a major player in the industry.
#13 Sabre Corporation
Employees: 9.5K
Revenue: 4.5B$
Website: https://www.sabre.com
Description: Sabre Corporation, headquartered in Southlake, United States, is a leading player in the Hospitality Technology industry. Founded in 1960, the company has grown to employ approximately 9.5 thousand employees globally. Sabre provides innovative technology solutions to the hospitality sector, helping hotels, resorts, and other accommodation providers streamline their operations and enhance guest experiences. With its comprehensive suite of software and services, Sabre offers solutions for reservations, property management, distribution, revenue management, and more. The company's cutting-edge technology enables hotels to optimize their pricing, manage inventory efficiently, and connect with a wide network of travel agencies and online travel platforms. Sabre Corporation has established itself as a trusted partner to the hospitality industry, driving efficiency, profitability, and customer satisfaction for its clients. With annual revenue of around 4.5 billion dollars, Sabre continues to shape the future of hospitality technology.
#12 Airbnb
Employees: 5.3K
Revenue: 4.8B$
Website: https://www.airbnb.com
Description: Airbnb, headquartered in San Francisco, United States, operates in the Hospitality Technology industry. Founded in 2008, the company has grown to employ approximately 5,300 individuals. With a revenue of 4.8 billion dollars, Airbnb has revolutionized the way people travel and experience hospitality. Through their online platform, Airbnb connects hosts who have spare rooms, apartments, or homes with travelers seeking unique and affordable accommodations. Utilizing technology, Airbnb provides a seamless booking experience, allowing guests to explore and reserve accommodations in over 220 countries worldwide. With its user-friendly interface and diverse range of listings, Airbnb has become a global leader in the Hospitality Technology industry, offering travelers a more personalized and authentic travel experience.
#11 Hyatt Hotels Corporation
Employees: 55K
Revenue: 5B$
Website: https://www.hyatt.com
Description: Hyatt Hotels Corporation, headquartered in Chicago, United States, is a leading player in the Hospitality Technology industry. Founded in 1957, the company operates a global portfolio of hotels, resorts, and vacation properties. With a workforce of 55,000 employees, Hyatt Hotels Corporation is committed to providing exceptional service and memorable experiences to its guests. The company's revenue stands at 5 billion US dollars, reflecting its strong presence and success in the hospitality market. Through its innovative use of technology, Hyatt Hotels Corporation continues to enhance the guest experience and drive growth in the industry.
#10 Norwegian Cruise Line Holdings
Employees: 33K
Revenue: 6.5B$
Website: https://www.nclhltd.com
Description: Norwegian Cruise Line Holdings is a leading company in the Hospitality Technology industry. Headquartered in Miami, United States, the company was founded in 1966. With a workforce of approximately 33,000 employees, Norwegian Cruise Line Holdings operates a fleet of 28 ships under three brands: Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises. The company generated a revenue of 6.5 billion dollars in the most recent fiscal year. Norwegian Cruise Line Holdings offers a wide range of hospitality services, including accommodations, dining, entertainment, and recreational activities, providing exceptional experiences to its customers. Through innovative technological solutions, the company ensures seamless operations and enhances the overall guest experience on its cruise ships.
#9 Caesars Entertainment
Employees: 65K
Revenue: 8.7B$
Website: https://www.caesars.com
Description: Caesars Entertainment, headquartered in Las Vegas, United States, is a prominent player in the Hospitality Technology industry. With a history dating back to 1937, the company has established itself as a leading provider of entertainment and hospitality services. Caesars Entertainment operates a vast network of hotels, resorts, and casinos, offering an immersive and luxurious experience to its customers. The company is renowned for its world-class amenities, top-notch customer service, and innovative use of technology in enhancing the guest experience. Caesars Entertainment employs approximately 65,000 dedicated professionals who contribute to its success. With an annual revenue of 8.7 billion dollars, the company continues to thrive and expand its presence in the hospitality industry.
#8 Hilton Worldwide Holdings
Employees: 169K
Revenue: 9.1B$
Website: https://www.hilton.com/
Description: Hilton Worldwide Holdings is a leading company in the Hospitality Technology industry. With its headquarters in McLean, United States, the company operates globally, providing innovative technology solutions to the hospitality sector. Founded in 1919, Hilton has become a renowned name in the industry, offering a wide range of technology products and services to enhance guest experiences and streamline hotel operations. With a workforce of approximately 169,000 employees, Hilton is dedicated to delivering exceptional hospitality and driving technological advancements in the industry. The company's revenue in 2020 reached 9.1 billion US dollars, showcasing its strong market presence and financial performance.
#7 Royal Caribbean Cruises
Employees: 80K
Revenue: 11B$
Website: https://www.royalcaribbean.com
Description: Royal Caribbean Cruises is a leading company in the Hospitality Technology industry. Headquartered in Miami, United States, the company was founded in 1968. With a workforce of approximately 80,000 employees, Royal Caribbean Cruises operates a fleet of cruise ships that offer luxurious and innovative hospitality experiences to travelers. The company's website, https://www.royalcaribbean.com, provides detailed information about their cruise itineraries, onboard amenities, and cutting-edge hospitality technologies. Royal Caribbean Cruises generates an annual revenue of around 11 billion dollars, making it one of the major players in the industry. With its commitment to excellence and customer satisfaction, the company continues to revolutionize the hospitality industry through its technological advancements and exceptional service.
#6 Expedia Group
Employees: 25K
Revenue: 12B$
Website: https://www.expedia.com
Description: Expedia Group, headquartered in Seattle, United States, is a leading player in the Hospitality Technology industry. Established in 1996, the company operates various online travel platforms including Expedia.com. With a workforce of approximately 25,000 employees, Expedia Group offers a wide range of services to the hospitality sector, leveraging technology to enhance customer experiences. The company's revenue reached an impressive 12 billion dollars, solidifying its position as a major player in the industry. Expedia Group continues to innovate and provide comprehensive solutions for travelers and businesses, making it a trusted partner in the global hospitality market.
#5 MGM Resorts International
Employees: 77K
Revenue: 12.9B$
Website: https://www.mgmresorts.com/
Description: MGM Resorts International, headquartered in Las Vegas, Nevada, is a leading hospitality company operating in the Hospitality Technology industry. With a rich history dating back to 1986, MGM Resorts International has established itself as a premier destination for entertainment and luxury accommodations. The company operates a diverse portfolio of hotels, resorts, and casinos, offering world-class amenities and experiences to its guests. Employing approximately 77,000 individuals, MGM Resorts International is committed to delivering exceptional service and creating memorable moments for its customers. With annual revenues reaching 12.9 billion dollars, the company continues to drive innovation in the hospitality industry through cutting-edge technology and immersive guest experiences.
#4 Uber Technologies
Employees: 26K
Revenue: 14.1B$
Website: https://www.uber.com
Description: Uber Technologies, headquartered in San Francisco, United States, is a leading player in the Hospitality Technology industry. Since its founding in 2009, Uber has revolutionized the way transportation services are accessed and utilized. With a workforce of approximately 26,000 employees, Uber has successfully created a seamless platform that connects riders with drivers, transforming the hospitality experience. Through their innovative technology, users can easily request a ride, track their driver's location, and conveniently pay for their transportation services. Uber has achieved significant revenue growth, reaching 14.1 billion dollars, establishing itself as a dominant force in the hospitality technology landscape.
#3 Booking Holdings
Employees: 26K
Revenue: 15B$
Website: https://www.bookingholdings.com
Description: Booking Holdings, headquartered in Norwalk, United States, is a leading company in the Hospitality Technology industry. Founded in 1997, the company operates various online travel platforms and service providers, connecting millions of customers with hotels, flights, car rentals, and more. With a workforce of approximately 26,000 employees, Booking Holdings generates an impressive revenue of 15 billion dollars. The company's innovative technology solutions and extensive network make it a dominant player in the hospitality sector, providing seamless booking experiences and enhancing travel services for individuals and businesses worldwide.
#2 Carnival Corporation
Employees: 100K
Revenue: 20B$
Website: https://www.carnivalcorp.com
Description: Carnival Corporation is a leading player in the Hospitality Technology industry, specializing in cruise line operations. Headquartered in Miami, United States, the company was founded in 1972. With a workforce of approximately 100,000 employees, Carnival Corporation operates a diverse portfolio of cruise brands, including Carnival Cruise Line, Princess Cruises, Holland America Line, and Costa Cruises. The company generates a revenue of 20 billion dollars annually. Carnival Corporation is renowned for its innovative use of technology in the hospitality sector, offering state-of-the-art amenities and digital experiences to enhance the cruise vacation experience for its customers.
#1 Marriott International
Employees: 174K
Revenue: 22B$
Website: https://www.marriott.com
Description: Marriott International, headquartered in Bethesda, United States, is a leading company in the Hospitality Technology industry. Founded in 1927, Marriott operates a vast portfolio of hotels and resorts worldwide. With approximately 174,000 employees, Marriott offers innovative technology solutions to enhance the guest experience. The company's website, https://www.marriott.com, provides seamless online booking and personalized services. Marriott continues to invest in cutting-edge hospitality technology, including mobile check-in, keyless entry, and smart room features, to meet the evolving needs of travelers. With annual revenues of 22 billion dollars, Marriott International remains at the forefront of the hospitality industry, combining exceptional service with technological advancements.
Summary
The hospitality technology sub-industry is experiencing significant growth, with several companies emerging as leaders in the field. These companies have achieved remarkable success and have been recognized for their contributions to the industry.
One unexpected finding is the increasing adoption of artificial intelligence and machine learning in hospitality technology. Companies are leveraging these technologies to improve customer service, streamline operations, and personalize guest experiences.
Among the premier companies in the hospitality technology sub-industry are Company A, Company B, and Company C. They have demonstrated exceptional innovation, market presence, and customer satisfaction.
These leading firms share a common approach of investing in research and development to stay ahead of technological advancements. They prioritize understanding customer needs and developing solutions that address the challenges faced by the hospitality industry.
What sets these eminent companies apart from their rivals is their ability to seamlessly integrate various technologies to create comprehensive hospitality solutions. They offer end-to-end platforms that encompass booking systems, property management, guest communication, and data analytics.